Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I just downloaded the mobile app (US) and tried to make a deposit, but the app won't let me take a picture of my check.
March 6, 2016 06:05:04 PM
1 person recommended this |
In reply to Jean, Lewiston
Good day, Jean and thanks for reaching out to us for assistance with Mobile Deposits.
TD Bank Mobile Deposit is available for most Android and iPhone devices. We ask that you use the most recent version of the Operating System for your device, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to uninstall and then reinstall the app. If you reinstall the TD Mobile App and if it asks for permission to use your camera, please allow this access.
For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours for additional assistance. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
Shanika A, Mount Laurel
March 6, 2016 06:05:22 PM
1 person recommended this