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I always make the tuition payment by TD bank account.
some days ago, I got the email from my university.
The problem was they couldn't find my account(unable to locate account).
How can I solve this problem?
Ju Yeon, NEW YORK, BROOKLYN
August 23, 2017 04:21:18 PM
In reply to Ju Yeon, NEW YORK, BROOKLYN
We are sorry you're having difficulties with this payment, Ju Yeon and we are more than happy to guide you in the right direction to get this resolved.
A couple things could cause this error to occur with the university. They may have processed an incorrect account number, routing number or the type of account may be coded incorrectly. The account coding error may occur if they are attempting to pull from a checking account and you gave them a saving account number. We recommend contacting the University to ensure all the information they have on file to pull your payment matches your correct account information.
If you have recently switched accounts and forgot to update the new account number with the University this would cause an error.
If your account is in anything but an active status it may cause this error. An example would be if you have not done any physical activity on the account for an extended period of time, the account may go inactive. A checking or money market account is changed to an inactive status after 6 months of no Customer initiated activity. A savings account is changed to an inactive status after 9 months of no Customer initiated activity. Another example is if you have recently reported fraud on your account and our Fraud department has restricted it.
If none of the above applies to your account, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
Natasha T, Customer Service
August 23, 2017 04:22:40 PM