Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am trying to order something online and they ask for my cardholders name. However, my debit card does not have a cardholders name on it. What can I do? Do I just use my first/last name?
December 1, 2014 10:44:34 PM
20 people recommended this |
In reply to Clodagh, Stratford
Thank you for reaching us on TD Helps, Clodagh. We'd be happy to point you in the right direction.
All TD Visa Debit Cards should have your full first and last name displayed on the front of the card itself. As you've mentioned that this is not the case, we recommend getting a new card for security reasons. You may still make the transaction in question by using your name as it appears on your account to do so.
To order a new Debit Card, you may call Customer Service 24/7 at 888-751-9000. After account verification, the Customer Service Representative will place an order for a new card that will be sent to the mailing address on your account. Please note that it may take 7-10 business days to arrive to your address.
Another way you can go about ordering a Debit Card is by sending us a secure message through Online Banking. To do this, you must first be enrolled for Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. After you've successfully enrolled, to send secure messages please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request. You will receive your new TD ATM/Visa Debit card in the mail and it may take up to 7-10 business days depending on the post office.
Finally, you can visit any TD Store during lobby hours and our Customer Service Representatives would be happy to help. You'll even leave with your new card the same day! For hours and locations near you, please take a look here: http://bit.ly/TDStores.
Additionally, if your Debit Card is linked to a business account, to obtain a new card you can send us a secure message via your Online Banking or you can also stop by a TD Store for further assistance.
We hope this helps, Clodagh and have a good night.
Cameron P, Mount Laurel
December 1, 2014 10:45:20 PM
2 people recommended this
how to verify my cardholder name
September 5, 2016 09:31:31 AM
In reply to anbuarasu, tiruppur
Thanks for joining in, Anbuarasu. We'd be glad to help.
We recommend taking a look at our friend Cameron's reply above for details in regard to our TD debit cards.
If you have any questions or concerns, please reach out to us using the telephone numbers he mentions in his reply.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
September 5, 2016 09:31:39 AM
I want to order something on Amazon and I don't have a card holders name so I can't
July 13, 2017 10:13:32 AM
In reply to isabella, london
Welcome to the conversation, Isabella. We'd be happy to get you the help you need!
We notice that you're writing to us from Canada. If this is in regard to your account with TD Canada Trust, we recommend reaching out to our friends on the Canadian TD Helps Team. You are able to do so here: https://go.td.com/1QBOF4U. Once you submit a question to our friends to the Canadian Team, we're sure they'll be glad to help.
You are also able to reach out to a Representative at TD Canada Trust directly for help. To take a look at their contact options please visit here: https://go.td.com/1woOVay.
Talk to you north of the border soon, Isabella!
Megan K, Mount Laurel
July 13, 2017 10:13:45 AM