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I see a small copy/ thumbnail of my bill, but when I click on "view bill" it doesn't come up- just a blank screen.
January 15, 2017 09:15:52 AM
In reply to Kathryn, Reading,
Thanks for reaching us on TD Helps, Kathryn. We'd be happy to review Bill Pay with you.
When you are making a bill payment through TD Bank Online Banking, the date you select is the delivery date of your payment. This date is when your biller can expect to receive the payment through an electronic funds transfer. In some cases we are not able to complete an electronic funds transfer so we print a check and mail it to your biller, in this case the date you selected is the date the check should be delivered. Any date that is in grey and cannot be selected, is a date that we cannot deliver on. By default all weekends and holidays will not be available for selection of delivery.
When funds are sent via physical check, it is very similar as if you wrote the check yourself. These checks are processed by your biller and often times will not be displayed as a pending transaction. Because of this, it is recommended to keep a ledger in addition to the use of Online Banking.
If you would like to speak with a Representative in regards to the specifics of your account, feel free to contact us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be happy to discuss any concerns you may have. If you prefer to speak with a Representative in person, stop by any TD Store during lobby hours for help. To take a look at Store locations near you please visit http://go.td.com/1f9DSJR.
Thanks for joining us and please take care, Kathryn.
Alara B, Mount Laurel
January 15, 2017 09:16:10 AM