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I am trying to log into our business account and it is telling me that my id does not meet current security measures and that I must change my id to include one letter. I am suspicious because I have two other accounts that have NOT asked me for this.
June 25, 2015 06:55:42 PM
In reply to Holly, Paramus
Thank you for stopping by TD Helps tonight, Holly! We'll be glad to clear this up for you.
Recently we have made adjustments to enhance our online banking security and user names and ids needed to be updated to fit these new standards. We kindly ask that you give us a call 24/7 at 800-493-7562, Option 2 for assistance. Once our Banking Specialists verify your account information, they'll be able to answer any questions you may have. Or, you can visit us in person at any TD Bank during lobby hours. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this information is helpful and let us know if you have any additional questions, Holly! Take care and have a great night.
Katherine G, Mount Laurel
June 25, 2015 06:57:12 PM