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Hi, I am a Canadian resident. I just applied for a US account about one month ago. now I want to enroll in the online banking to see my balance . but it asks me for the ATM or Debit Card Number which I do not receive from anywhere.I only have my account number.so what should I do.
Lizhen, Richmond Hill
June 7, 2015 10:42:40 AM
In reply to Lizhen, Richmond Hill
Good morning Lizhen!
We're glad you got in touch with us today.
Thanks for opening a new account with us here in the States. If you haven't received your debit card yet or didn't request one, we're happy to tell you that even without the card, you're able to enroll your account in Online Banking right away. We welcome you to contact our Banking Team at 888-751-9000 to speak with a Specialist, 24/7. Upon proper account verification, we would be happy to get your online account up and running during your call.
If you'd like to have a debit card or ordered one before, we can also check the status of this for you when you speak with us. In case you'll be in the States, you can also stop in at any of our Stores and feel free to find a listing here: http://bit.ly/TDStores.
We'd like to let you know that if you bank with TD Canada Trust as well and have an EasyWeb account, you also have the option to view your TD Bank U.S. account together on the same screen with your TD Canada Trust account. Both accounts would be able to be viewed via your EasyWeb access. If you're not currently using online banking for your account with TD Canada Trust and would like to, please find some assistance here: http://bit.ly/1tGNma6, where our friend Elijah in Canada has provided some instructions to get you started.
To make this happen, you may submit this request in person by vising a TD Bank U.S. location or a TD Canada Trust location. Or, if you prefer, you may also contact our Cross Border Banking Team anytime it's convenient for you, 24/7 for assistance. Please reach them at 877-700-2913 and use Option 2. They'll be happy to assist you in linking your accounts during your call.
We hope this provides the help you need with your online account, Lizhen.
Feel free to let us know if you have questions. Hoping you enjoy your Sunday!
Kristen P, Mount Laurel
June 7, 2015 10:43:36 AM