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I am locked out of my account for online banking... it says my screen name is not correct...? I put in: XXXXXXXXX
August 10, 2015 10:03:16 AM
In reply to Katrina, Bradford
Welcome to the TD Helps Community, Katrina. We're sorry you are having difficulties with Online Banking, and are happy to guide you in the right direction.
As your account is already locked, you will not be able to reset it online. Fortunately, our Banking Specialists are available 24/7 at 888-751-9000 to assist you. Upon proper account verification, they will be able to help you gain your online access back immediately. If this is regarding your TD BusinessDirect online account, please connect with our Small Business Specialists at 800-493-7562, option 2.
If you've locked yourself out of your online access for your TD Bank Credit Card check out: http://bit.ly/1lVKil9. For additional assistance please reach out to TD Card Services 24/7 at 888-561-8861.
You're also welcome to stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations please check out: http://bit.ly/TDStores.
Please understand that although we would like to assist you directly, we do not have access to your account information as TD Helps is considered an unsecured site.
We hope this helps, Katrina and have a nice day.
Alara B, Mount Laurel
August 10, 2015 10:06:57 AM