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I tried opening online banking but got a message that this could not be processed. I opened the account in Pennsylvania but reside in Nigeria.
October 2, 2017 04:51:28 PM
In reply to Gbolade, Pennsylvania
Thanks for coming to TD Helps with your question, Gbolade!
Based upon the email response you received, it sounds like you're having some difficulty registering your account online. We're sorry to hear this and would like to help.
If you have your account number, debit card number, and a U.S. Social Security number, you should be able to register online. To begin this, please click here: https://go.td.com/1lU2qfY. If you're doing this from a mobile device or tablet, it can be done with our app. Simply download our app to begin. You can click here: https://go.td.com/1hOPk1H to find our app for Apple or Google.
To start, you'll be asked to select whether this if for a personal or business account and press 'Continue'. You will then need to accept our Terms and Conditions to continue. Once you've accepted, you'll be taken to a screen where you'll need to enter the info I've listed above, as well as your name, email address, and what type of account you have. You can then create your username. Please note that usernames must contain at least one letter and one number and must be 6 to 32 characters in length. Once that's done, you'll need to create your password. Passwords are case sensitive, can be 8-32 characters in length, and must contain at least one letter and one number. Once you've entered all of this information, press 'Continue' to set up your Security Questions. Once this completed, you'll be all set!
If you do not have all of the information necessary for self-enrollment, we'd be happy to help with the process. As TD Helps is considered an unsecure forum, we do not have access to specific account information or online logins. If you can take a moment to call us, we'd be happy to troubleshoot this and should be able to help you get online access to your accounts. To reach us from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect with operator assistance from a landline at 215-569-0518. We have representatives available 24/7 that can help with your online registration.
We hope this helps, Gbolade. Have a great day!
Candice A, Mount Laurel
October 2, 2017 04:51:43 PM