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When I pay a bill online and it tells me the "pay date" is 4/28, does that mean that is the date the check is mailed or is that the estimated date the recipient should receive the check? I submitted a bill pay check on April 20, the pay date says 4/28, and the recipient has not received the check.
Thanks for your help.
Aaryn, Boca Raton
May 1, 2015 06:58:36 PM
In reply to Aaryn, Boca Raton
Thanks for stopping by and welcome to TD Helps, Aaryn! Sorry for any confusion with our Bill Pay. We're glad to provide some info for you.
First we would like to let you know that Bill Payments made using TD Bank Bill Pay can be issued electronically or as a draft check, and actual processing is determined by the Biller. Since you mentioned that your payment was sent as a check, the date you select in Bill Pay for a check payment is the date the check should be delivered. Typically, there is a delay between the date on which you schedule this payment and the pay date you can select. Three to four business days are usually needed for a check payment since the item will be issued and mailed for delivery by your chosen date.
If the pay date you chose in Bill Pay was 4/28, the check should be received by your Biller on or prior to this date if no delays or exceptions occur during mailing. Kindly note that the check will not be deducted from your TD Bank account until the biller actually cashes or deposits the check. For this reason, we recommend checking with the recipient directly to see if they have gotten it. It's possible that they received payment but have not yet processed it. Kindly note that the date you submitted the bill payment is not related to the pay date.
We're happy to help with any Bill Pay questions you have, Aaryn. You're more than welcome to reach us 24/7 at 800-493-7562 and we can review your payment directly. You can also visit us at any of our Stores and just take a look here: http://bit.ly/TDStores to find one nearest you.
Hope this helps a bit, Aaryn and have a great upcoming weekend!
Kristen P, Mount Laurel
May 1, 2015 07:00:29 PM
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