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When I try to make a payment, I get this message: We cannot complete your request at this time. Please try again later. We apologize for any inconvenience. Please advise.
June 3, 2015 02:27:21 PM
In reply to Roman, Miami
We appreciate you coming by TD Helps, Roman. We are sorry to hear about your Bill Pay difficulties.
Before we begin, we hope you would understand that although we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you have personal TD accounts and are experiencing difficulties with your Bill Pay when logging on here: http://bit.ly/1eaISlq, please dial 800-493-7562, option 3 to speak with our Tech Support Specialists directly.
If you are a Small Business account holder and you access your TD Online Banking via our retail side from the above link, we'd like to inform you that we were experiencing issues with TD Bill Pay this past weekend; however we are happy to confirm that the issue has been fixed and apologize for any inconvenience. If you continue to experience difficulties or if you are unable to utilize Bill Pay via TD BusinessDirect through here: http://bit.ly/1rvBmq8, please feel free to contact us our Small Business Specialists at 800-493-7562, option 2.
Both our Small Business and Tech Support Specialists are available to you 24/7 and upon account verification, they'll be glad to assist you.
If you prefer, you may also visit your local TD Bank Store during normal lobby hours, where a Representative will be able to help you. To find a TD Store location near you, please visit, http://bit.ly/TDStores.
We hope this helps, Roman. Please let us know if you have any other questions.
Yen D, Mount Laurel
June 3, 2015 02:29:38 PM