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I have a Moneris account that can utilize both credit card and online debit. I had a customer today who selected online debit and then TD. Once at the TD website, which she verified to be the same one that she uses a lot for online banking, it would only let her enter 13 numbers of her client card.
October 19, 2015 01:45:40 PM
10 people recommended this |
In reply to Sean, Fredericton
Good afternoon Sean,
Thank you for getting in touch today and we apologize for any trouble in accepting a payment.
We see you're located in Fredericton, so we would like to mention that you've reached us here at TD Bank in the States. To best assist you with this, we ask that you reach out to our friends at TD Canada Trust. You can post your question on their TD Helps page right here: http://bit.ly/1kD3iFr, or, you can reach out to them directly. A variety of contact options can be found using this link: http://bit.ly/1woOVay.
We hope this provides some direction, Sean.
Best of luck with this issue and have a great afternoon.
Kristen P, Mount Laurel
October 19, 2015 01:46:50 PM
5 people recommended this
In reply to Kristen, Mount Laurel
Hi, I live in Canada, and my access card has 16 digits on it. But when I'm making a specific through Interac, it allows me to enter only 13-digit access card number. I tried the first 13 numbers and the last 13 numbers respectively, but both didn't work.
Please tell me what is the 13 digits, thank you!!
November 3, 2016 06:58:39 AM
24 people recommended this
In reply to Choekee, Kelowna
Good morning, Choekee.
To better assist you with your inquiry, we recommend re-submitting your inquiry on TD Canada Trust's TD Helps page here: http://go.td.com/1Ymzfmu as you have reached the TD Bank in the United States. You may also contact them 24/7 directly at 1-866-222-3456.
Thanks for dropping by, Choekee. Cheers!
LiShu R, Mount Laurel
November 3, 2016 06:58:59 AM
3 people recommended this