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Why is your online loan payment system no longer working? I get an error message telling me it does not understand what I am trying to do, and to try again.. but it still never works. Thanks
November 2, 2015 02:18:36 PM
Borrowing & Managing Your Credit
In reply to Rhianna, Citra
We apologize if you encountered some difficulty when attempting to make your loan payment online with us.
First, the page for one-time payments can be found here: http://bit.ly/1p7K5PC. If you are still unable to make the payment as you expect, we can recommend updating your browser to the most recent version, or you can try using another browser altogether. Please note that our site is compatible with the most recent version of most popular browsers. If you continue experiencing difficulty using this portion of our site, please reach out to our Tech Support Team. They will be more than happy to troubleshoot this with you and are available 24/7 at 800-493-7562.
In the interim, Rhianna, if you need to make a payment for your loan, we have a few other options for you.
First, please do not hesitate to contact one of our dedicated Financial Solutions Groups Specialists 24/7 at 800-937-5020 to apply your payment by phone. You can also step in to a convenient TD Bank Store location as well, and please find one near you here: http://bit.ly/TDStores.
If you have a deposit account with us and have online access, you can also make a transfer to your loan account. This is always available from our home page at www.tdbank.com, or please visit: http://bit.ly/1eaISlq to log in and complete your transfer. If you're not banking online with us yet but would like to be, please reach us 24/7 at 888-751-9000 and we can help you get this up and running during your call.
Please note that if you are attempting to pay an auto loan which is held through TD Auto Finance, we recommend contacting a TD Auto Finance Representative. They are available Monday through Friday 8:00 am to 10:00 pm, and Saturday 8:00 am to 7:00 pm at 800-556-8172 to assist you. Also, their page with payment options can be found here: http://bit.ly/1GaNthy.
Rhianna, we hope this is helps!
Thank you again for reaching out to us and we wish you a great afternoon.
Kristen P, Mount Laurel
November 2, 2015 02:20:04 PM