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So I got a TD bank debit card last week and I tried purchasing something online but it keeps saying my card was declined any ideas on why its happening? and yes I do have money in the card.
October 7, 2015 08:11:41 AM
1 person recommended this |
In reply to Luis, Camden
Thank you for connecting with us on TD Helps, Luis. We're sorry for the difficulties you're experiencing with your debit card and would like to point you in the right direction for immediate assistance.
First we'd like to confirm that TD Visa debit card can be used anywhere VISA is accepted, including online purchases.
As this is pertaining to your specific account and card, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you with your debit card, we encourage connecting with our 24/7 Customer Service line at 888-751-9000 at your earliest convenience. Upon account verification, a Banking Specialist will be able to determine the cause of the decline and assist you over the phone. If you prefer, you may also visit your local TD Bank Store, during lobby hours for assistance. For hours and locations near you, check out: http://bit.ly/TDStores.
Thanks again for stopping by today, Luis. Have a good one!
LiShu R, Mount Laurel
October 7, 2015 08:14:08 AM
1 person recommended this