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I try make online purchase with debit visa card any website is not working , i talk to tel phone banking advise me to use visa card other method of payment , why TD DEBIT VISA IS not working for online payment advise me
October 9, 2017 12:08:15 PM
In reply to Rajes, BRAMPTON
Good afternoon, Rajes. We're sorry to hear you're having trouble using your TD Visa Debit Card and we'd like to help direct you.
You should be able to use your TD Bank Visa Debit Card anywhere that VISA is accepted. If it is a particular merchant website that is being declined, it may have to do with how the merchant is processing the payment.
We'd be happy to take a look at your account and recent transaction attempts to further advise how to get your transactions approved. As TD Helps is considered an unsecure forum, we do not have access to specific account information. Please give us a call 24/7 at 888-751-9000. You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We see that you're writing in to us from Brampton. If this is actually in regard to your TD Canada Trust Access Card, please know that you've reached us here at TD Bank in the United States. If this is the case, we'd like to help get you in touch with a representative in Canada.
To speak with a representative at TD Canada Trust directly, you can call their 24/7 Customer Service line at 866-222-3456. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We're certain they'll be able to find out why your debit card has been declined and help to get it approved in the future.
Have a great day, Rajes.
Candice A, Mount Laurel
October 9, 2017 12:08:51 PM