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Prior to yesterday, I was able to view my checking bank statements online, and got myself adapted to not having a hard copy. But, yesterday, I got online and got as far as opening this month's statement, but now all of a sudden, I could not open the statement, "due to adobe reader" not installed or some message like that.
Please help or direct me.
James, Southampton, NJ
November 30, 2014 06:32:14 PM
In reply to James, Southampton, NJ
Hello James and welcome to TD Helps. We're sorry to hear that you're unable to view your recent statement via your online account and would like to offer some suggestions to help.
Please note that TD Bank's website, www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. As you have mentioned that you have a Mac computer, we'd recommend trying to access our website using Firefox. You may also want to clear your cache and cookies, disable any plug-ins and restore your browser defaults.
Additionally, in order to view your statements online, we require Adobe Acrobat 7.0 or higher. There is a link provided in the statement section to upgrade your software. You may need to restart your computer once the upgrade is complete.
If you continue having difficulty once the upgrade is complete, please contact a Tech Support Specialist 24/7 at 800-493-7562 for further assistance. You are of course always welcome to visit us at any local TD Bank Store during lobby hours. For Store hours and locations, check out: http://bit.ly/TDStores.
We hope this information helps, James. Enjoy the rest of your night!
Katherine G, Mount Laurel
November 30, 2014 06:35:20 PM