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I was a loyal TD customer about a year ago until I was unfortunately laid off, which caused my account to go into overdraft since I had billers still auto-paying from my account. I recently opened a new checking account as well as a savings account, but I'm afraid they will be closed due to the money I owe. Will I be able to keep the accounts I have open while I setup a payment arrangement to have money taken out to pay down the recent account?
December 5, 2016 09:44:57 AM
In reply to Mike, Haverhill
We understand your concern, Mike. We'd be glad to point you in the right direction.
To best assist with the account you've mentioned, we recommend reaching out to our Recovery Department. They may be reached Monday through Friday 8am-9pm and Saturday 8am-5pm at 800-742-2651.
If you wish to, you may also visit your local TD Bank Store during the lobby hour and one of our friendly Customer Service Representatives may be able to assist you. For TD Store locations and lobby hours, please check out http://go.td.com/TDStores.
We hope to hear from you soon, Mike. Have a good day.
Megan K, Mount Laurel
December 5, 2016 09:45:07 AM
In reply to Megan, Mount Laurel
Thank you for that Megan! My only concern is the possibility that my new accounts will be closed due to my recent account being closed. Is this possible or will they stay open?
December 5, 2016 12:43:32 PM
Thank you so much for joining the TD Helps community, Mike. We understand your concern and we're happy to help.
We recommend reaching out to the Recovery Department mentioned above to address any concerns regarding your old account affecting your new one.
We are always here to help, Luciano. Feel free to reach out to us with any other questions.
Kris M, Mt. Laurel
December 5, 2016 12:43:58 PM