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I'm out of the country and forgot to report it to the bank. Is there anyway I can speak to someone via email to make sure the bank is alerted. I don't want my debit card to be frozen.
Aenour, king of Prussia
July 3, 2015 02:24:49 PM
In reply to Aenour, king of Prussia
Hi Aenour, it's great to hear from you and hope you are enjoying your international travels.
We want to make sure your trip is as hassle-free as it can be. You can notify us of your travel plans by sending us a Secure Message through your Online Banking account if you're currently enrolled. To send a Secure Message, please log into your account and click on the Customer Service tab and then select Send a Message. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flight locations if applicable. If you have personal TD accounts and are signed up for our Retail Online Banking, please click here http://bit.ly/1eaISlq. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8. If you are not enrolled in online banking, please check out enrollment process listed in last two paragraphs.
To place a travel notification you may also connect with us by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518 (will not work from U.S.-based mobile phones).
Please note, for your protection we'll also continue to monitor your card activity even when a travel notification is set, and we may decline any irregular debit card transaction that is attempted.
Please check out: http://bit.ly/1fO8wKy for a few tips to manage your money when traveling. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
If you are not currently enrolled for Online Banking and wish to enroll your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the process. In order to do so, you will need your account number, TD Bank ATM/Debit card, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us at the telephone number listed above to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
Just in case you are looking to enroll for TD Bank BusinessDirect and you have your debit card, follow this link: http://bit.ly/1dl2HX6. Once you’re at the “Sign Up for TD Bank BusinessDirect” page, please complete the application. You will need your Business Taxpayer Identification number, account number, ATM/Debit Card number, the business name, and your email address. When you are finished with the application, you will receive an email confirmation within 2 business days that contains your User ID and Password. In case you don't have a debit card please call us at the number listed above to provide travel notification, as enrollment for BusinessDirect will need to be completed at your local TD Bank Store.
Please don't hesitate to write back. Happy Travels!
Customer Service Team, Mount Laurel
July 3, 2015 02:27:17 PM