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I made an online purchase. Despite recieving confirmation from both the company and paypal, the purchase does not show up in the pending transactions section nor the transaction history in my account. Is this a time delay issue on the weekends or is it something else?
Colin, Drexel Hill
April 2, 2015 10:32:06 PM
In reply to Colin, Drexel Hill
Thanks for stopping by, Colin! We're glad to have you on TD Helps today.
Depending on the type of transaction you may be referring to, different time frames can apply until it becomes posted to your account.
If you're asking about a pending debit card transaction, please note that the transaction will be completed and no longer pending once the merchant has requested to collect the funds from us. This usually takes 2-3 business days, but can last longer for certain authorizations including online purchases, travel sites, hotels, and car rental companies.
If you're referring to a direct deposit or debit (and ACH transaction) which uses your routing and account numbers, these are typically completed within one business day after you see them pending on your account.
And if you happen to be referring to a deposit you might have made to your account, we invite you to view our Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41, you can review detailed information about when you'll have access to your deposits. In general, we try to make the full amount of your deposit available on the business day after the deposit.
If you have questions regarding a specific transaction which is pending on your account, feel free to give us a call anytime. Our Banking Specialists are available 24/7 for your convenience. Or, you are always welcome at any of our Stores, and please find a listing of our locations nearest you at http://bit.ly/TDStores.
Thanks again for your question and we hope this helps you, Colin! Have a great one.
Cameron P, Mount Laurel
April 2, 2015 10:33:16 PM