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November 17, 2015 08:38:07 AM
In reply to raelene, melbourne
Thanks for connecting with us, Raelene. We understand your concern and would be glad to help.
Typically, to transfer between accounts, you must have sufficient funds to transfer the amount you wish to transfer. We apologize for any inconvenience this may cause.
You are, however, able to deposit cash into your account then initiate the account transfer. We would like to take this opportunity to let you know that a cash deposit (made at the Bank’s Teller station or the Bank’s ATM) is available on the same day they are deposited. Here is our Personal Deposit Account Agreement http://bit.ly/1kb17UQ for you to view for more information. On pages 39-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
As this is pertaining specifically to your account, for further questions, we invite you to connect with our Banking Specialists 24/7 at 888-751-9000.
We hope this helps. Have a great day!
Yen D, Mount Laurel
November 17, 2015 08:42:34 AM