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when I made my bank account, the accounter told me if I use over draft, over draft fee will be 35 dollars. but now I checked my list, and over draft fee is 105 dollar. ( I used only over 16 dollars). Why over draft fee is 105??
August 10, 2015 12:27:48 PM
In reply to soyeon, herdon
We appreciate you getting in touch with us today about this.
It sounds like there may have been some confusion regarding our overdraft services and we apologize if that's what has occurred for you.
To clarify, you may like to take a look at our current Fee Schedule here: http://bit.ly/1cTejgt, to see the charge if an overdraft fee is assessed to your account. Kindly note that an overdraft fee can be assessed for each posted transaction which overdraws an account, up to five overdraft fees per day. You may view more information here: http://bit.ly/1kb17UQ (pages 9-10).
If you are currently using our service called TD Debit Card Advance, please note that this is an optional overdraft service we offer with our checking accounts that can help you avoid debit card declines. If your account is enrolled in this service, we may allow you to authorize ATM transactions or one-time debit card purchases even if you don't have enough money available in your account. We ask that you take a look here: http://bit.ly/1voNBCy for more details and also here: http://bit.ly/Yv0ulC for more specific information. You can also view the TD Debit Card Advance Frequently Asked Questions here: http://bit.ly/1sXNJNf, which may help you better understand this service.
Since you have experienced an overdraft fee on your account, to best assist you we ask that you give us a call. We can certainly go over your account with you 24/7 at 888-751-9000, and review what may have occurred to cause the fees. Or, stop in at any TD Bank Store nearby you: http://bit.ly/TDStores.
We hope this provides some help today, Soyeon.
Please reply with any additional questions and enjoy your afternoon.
Kristen P, Mount Laurel
August 10, 2015 12:29:38 PM