Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Hello. I've set my account up to withdraw payment for a bill, but I must've accidentally indicated the wrong account (checking vs. savings) from which to take payment, because I received this email last night. I was also hit with a $35 overdraft fee - if I understand this email correctly, will the fee be revoked once payment goes through? Please let me know. Thanks.
Fiserv, the service provider for TD Bank Billpay with TD Bank, N. A., processes the payments that you make through TD Bank Billpay. At your request, Fiserv processed the payment to [CREDIT CARD] on [DATE] for [SUM OF MONEY]. However, after sending money to [CREDIT CARD], Fiserv could not withdraw the funds from your payment account.
You do not need to send this payment again, or contact [CREDIT CARD], because [CREDIT CARD] has been paid.
Fiserv Will Try a Second Time to Withdraw the Funds
Fiserv will try again to withdraw the funds from your payment account for the payment sent to [CREDIT CARD] on your behalf, and will notify you if this second attempt fails. To avoid additional fees or problems with your TD Bank Billpay service, make sure your payment account has the funds to cover the transaction. You might need to add money to your account.
Any service fees associated with insufficient funds in your account to pay [CREDIT CARD] will be withdrawn in accordance with your TD Bank Billpay terms of service. Other standard processing fees may apply.
To protect you from potential fraud, this message from TD Bank Billpay does not contain links to any websites or ask you for personal information.
Thomas, Hong Kong
March 20, 2015 11:28:17 AM
In reply to Thomas, Hong Kong
Welcome to TD Helps, Thomas. We'd be happy to help.
Typically, when a payment is processed and you do not have the funds available in your account for this particular payment, there is a possibility this payment will be returned. In this case, a fee will then be assessed. You're welcome to review our current Fee Schedule, which can be found here: http://bit.ly/1cTejgt, please locate "Overdraft Services" for more details.
As your concerns are specifically pertaining to your account, we ask that you contact us directly at 800-493-7562. Our Tech Supposrt Specialists are available 24/7 and after account verification, they would be happy to help review your account with you and provide further information regarding your TD Bill Payment. If you prefer, you could always visit us during lobby hours for assistance. To find a TD Store location near you, please visit, http://bit.ly/TDStores.
Noticing your location, if you are not within the US, we understand visiting us may be hard, however; you can call us while in Hong Kong. Please dial us direct at 1-856-751-9000 or call collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518
Please understand that although we would like to assist you directly, we could not as TD Helps is considered an unsecured forum.
We hope this helps. Have a good one.
Yen D, Mount Laurel
March 20, 2015 11:37:12 AM