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Hi, my account has gone into overdraft after the bank did an automatic withdrawal for fees - I am overdrawn by $4.09. Since it is under $5, do I have to pay an overdraft fee?
May 6, 2015 11:02:25 AM
In reply to Jonathan, Vancouver
Good afternoon, Jonathan and thank you for sending your question this way.
In general, you may overdraw your account by up to $5 per day without being charged a fee. If your negative balance exceeds $5 at the end of the day, we will charge you for each transaction that overdraws your account, up to 5 overdraft fees per day. Please follow here: http://bit.ly/Yv0ulC for additional detailed information on page 3.
If you would like to discuss this further with us, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification, they'd be more than happy to review your account with you. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Noticing that you're writing in from Canada, just in case that you are referring to your account with our affiliate TD Canada Trust, please feel free to submit your inquiry on their page here: http://bit.ly/1kD3iFr. You can also reach out to them 24/7 at 866-222-3456.
Let us know if you have any further questions. We are always here to help. Have a pleasant day, Jonathan.
LiShu R, Mount Laurel
May 6, 2015 11:05:04 AM