Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have an automatic payment that I do not have enough funds in my account to cover, will I get an overdraft fee if they try to charge and there aren't proper funds available? I am NOT enrolled in the Advance option, my account (or debit card) will decline if there aren't enough funds to cover but will I get an overdraft fee if they try to charge?
December 23, 2017 07:31:09 AM
In reply to Jessica, Parsonsfield
Good morning, Jessica.
We greatly appreciate you coming to TD Helps for assistance today.
We understand you may be concerned that your account is going to be assessed an Overdraft Fee. Based on the information you have provided, it sounds as though you may not be enrolled in TD Bank's discretionary service, TD Debit Card Advance. If this is the case, and you are not enrolled in this service, it's important to note that your account may still be assessed an Overdraft Fee.
While your TD Bank Debit Card may not be enrolled in this feature, please note that TD Bank would still pay checks, Automated Clearing House (ACH) payments, telephone transfers, online transfers, Bill Pays, and recurring debit card transactions.
We sincerely apologize for any confusion this may have caused you, and if you'd like to learn more about TD Bank's TD Debit Card Advance feature, you're more than welcome to check out the link here: https://go.td.com/1voNBCy. In addition to this feature, TD Bank also provides additional overdraft services, and if you'd like to learn more, you may always take a look at this link: https://go.td.com/1lx9Xko.
While we are unable to access your account through TD Helps to assist you directly with any fees that you may be assessed, if you have any additional questions or concerns, our Banking Specialists are here to help. For your convenience, they are here 24/7, and to reach a Specialist, you may simply dial 1-888-751-9000. Our Customer Service Representatives are also here to help, during lobby hours, at any number of our Store locations. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, that's okay, as you may always send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this cleared up any confusion, Jessica.
Thanks again for stopping by!
Brittany M, Mount Laurel
December 23, 2017 07:31:29 AM