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When I looked at my account I had a positive balance, and now it's showing that I over drafted. I should not have to pay an overdraft fee when my account showed no negative numbers, just positive numbers.
October 30, 2014 02:05:13 PM
In reply to kelsey, wilmington
Thank you for visiting TD Helps today, Kelsey.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, you may call us at 888-751-9000, 24/7 for additional assistance. Or, as always, you have the option of speaking with a Representative in person at any of our TD Bank Stores. For a listing of locations and hours, please look here: http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message regarding your account via your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq and logging in. Then, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you have not enrolled, you're welcome to call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. If this is in regard to your Business account and you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We hope this information helps. Enjoy the rest of your day!
Colleen B, Mount Laurel
October 30, 2014 04:54:37 PM