Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Hello! I have a business account with you and it was 9 dollars overdrawn. I went immediately to the atm and deposited 20 dollars, and was still charged the overdraft fee! So then, I deposited 100 dollars in the account on Sundayand today I see that 70 dollars was taken in overdraft. Can you fix this?
Beth, Juno beach
March 30, 2015 02:45:41 PM
In reply to Beth, Juno beach
Thank you for coming to TD Helps, Beth.
Before we begin, please understand that although we would love to assist you directly, we are unable to as TD Helps is considered an unsecure forum therefore we would not have access to your personal account information. We would be glad to help point you in the right direction for assistance.
An overdraft fee can be assessed for each posted transaction which overdraws an account, up to five overdraft fees per day. You may view more information here: http://bit.ly/1kb17UQ (pages 9-10). We'd also like to let you know that if an account continues to be overdrawn for ten (10) consecutive business days, a sustained overdraft fee may be assessed. Please take a look here at our current Fee Schedule: http://bit.ly/1cTejgt for more information.
To review your concerns further, we ask that you connect with us directly at 888-751-9000. We are available 24/7 and after we have verified your account information, we would be happy to look further into your request and also provide further options that could help you avoid these fees in the future.
As always, you are welcome to visit us during lobby hours for additional assistance. For help locating the nearest TD Store and hours, please visit: http://bit.ly/TDStores.
Please feel free to ask us other questions and have a nice day.
Brian M., Mount Laurel
March 30, 2015 02:47:08 PM