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In my pending transactions on my checking it shows I have an overdraft of $175.00. But in my history it shows nothing of a negative balance. I am curious as to why this has happened
June 4, 2015 06:02:17 PM
In reply to Teddy, Trenton
Hi there Teddy,
Thanks for writing in and sorry to hear you've encountered some difficulties with an overdraft.
There are usually a couple possibilities that occur if you received an overdraft fee but don't see a negative balance on your statement. We can certainly review this a bit here with you.
First we'd like to let you know that overdraft fees are assessed on the business day following the overdraft. In addition, if an account is overdrawn at the end of the business day by more than $5, overdraft fees can be charged.
If you made a deposit on the date of the overdraft, kindly keep in mind that we usually provide the first $100 available at that time, and the rest available the next business day. In the case that you made a deposit and used funds in excess of the amount that was actually available in your account that day, an overdraft can occur. You may not see a negative balance on your statement due to the deposit; however all of the funds from that deposit may not have been available for withdrawal.
It's also possible that your account had several pending transactions on the day of the overdraft which exceeded your available balance, but that only some of these posted to your account on that night. This would make it seem that on your statement enough funds were available; however, your statement would not reflect any items that continued to pend.
In both of these cases, you should be able to see that an overdraft was occurring on the date of the overdraft, even though it may not reflect later on your statement.
To best see what may have happened for you here, we invite you to get in touch with us. We're available at any TD Bank Store near you: http://bit.ly/TDStores or by phone 24/7 at 888-751-9000 for your convenience.
We also have some suggestions we would like to share with you. You may consider signing up for a form of overdraft protection to avoid this type of fee in the future.
A form of overdraft protection that TD Bank offers is an option to link a TD Savings account to your Personal TD Checking account as a savings overdraft account. In the case of an overdraft situation, as long as there are sufficient funds in the savings account to cover the negative balance in the checking account, funds will automatically be transferred. For more specific information please take a look here: http://bit.ly/1lmjVaq. You may request this option by calling us at the number listed earlier, after account verification, any one of our dedicated Banking Specialists would be happy to help. You may also visit us during lobby hours at any TD Bank Store for further assistance.
If you do not have a Savings account, feel free to review the different types we offer: http://bit.ly/1qFEY8j or feel free to check out our savings account selector tool for a customized recommendation: http://bit.ly/1hXi2wF. You can open the account online, over the phone at the number provided above, or at a TD Store.
Similarly, you can apply for a TD Moneyline Overdraft Protection. For more specific information on this type of overdraft protection take a look here: http://bit.ly/J7b4XR. You can apply online via this link or you can give us a call 24/7 at 800-937-5020.
We would also like to make you aware that your account may be enrolled in our optional TD Debit Card Advance service. Please visit here: http://bit.ly/1voNBCy for all the details of this service.
We hope this provides you with some clarification, Teddy. If you have any other questions, or if you'd like to go over this in more detail as this pertains specifically to your account, feel free to give us a call anytime 24/7 at the number above.
Feel free to reply or give us a call with any questions and take care.
Kristen P, Mount Laurel
June 4, 2015 06:04:24 PM