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I am enrolled to overdraft my account and it is not allowing me to do so, however I have done this in the past. ow would I fix this?
January 1, 2018 09:03:08 AM
In reply to Olivia, Dracut
Welcome to TD Helps, Olivia. We're always glad to review our products and services.
Based on your question it sounds as though you're referring to the service known as TD Debit Card Advance.
With this service, your debit card may be able to make transactions that you may not have sufficient funds to cover which may result in an overdraft fee. You can learn more about this feature here: https://go.td.com/2exVmIX.
Please know that there are limits to TD Debit Card Advance that are based on your account history and a variety of other factors. Because of this, your limit is always changing. If you're unable to make transactions at this time, it may be because your limit has been reached.
If you'd like to discuss this in greater detail, we recommend reaching out to a Banking Specialist. You are able to connect 24/7 by dialing 888-751-9000, via secure message while online or by visiting a TD Store.
To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We hope this information helps, Olivia. Have a good week!
Megan K, Mount Laurel
January 1, 2018 09:03:38 AM