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October 28, 2014 05:32:00 PM
In reply to mike, Antrim
Hi, Mike and welcome to TD Helps! We're sorry for any trouble with a transaction on your account, and would be glad to get you going in the right direction.
As your question is pertaining to your account in particular, we would need to review this further with you. Please know that we would like to assist you directly; however, we do not have access to your personal information since this is considered an unsecured forum.
Generally speaking, we'd recommend that you contact Parentmeet.com directly to see if they're able to provide you a credit, or cancel the transaction. If they're not able to help, to better assist you with the debit you're welcome to give us a call at 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification, they'd be more than happy to review your options with you. Additionally, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Or, if you are enrolled for Online Banking, you may send us a Secure Message so that we can look at the transaction further. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center."
We hope the info provided helps you, Mike and let us know of any other questions. Have a great evening!
Colleen B, Mount Laurel
October 28, 2014 06:07:44 PM