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I can log in to the TDBank app just fine but when I tried to enroll in BillPay (the link through the app sent me to the TD website), my Online Banking password did not work. I apparently was successful in changing my password via the 'Forgot my Password?' and then got locked out of both the app and Online Banking. Now my account is locked.
November 24, 2016 11:03:23 AM
In reply to Lesley, Parkland
Thank you so much for joining us on TD Helps, Lesley. We're sorry to hear you're having trouble with your online account. Don't worry, we are here to help!
Because your account is already locked, you will not be able to reset it online. Fortunately, our Digital Banking Specialists are available 24/7 at 800-493-7562 to assist you. Upon proper account verification, they will be able to help you gain your online access back immediately.
If you've locked yourself out of your online access for your TD Bank Credit Card check out: http://go.td.com/1lVKil9. For additional assistance please reach out to TD Card Services 24/7 at 888-561-8861.
You're also welcome to stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, please check out: http://go.td.com/TDStores.
We are always here to help, Lesley. Feel free to reach out to us with any additional questions.
Kris M, Mt. Laurel
November 24, 2016 11:03:42 AM