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Payment authorization for canceled order?

I made and later canceled an online purchase using a TD visa gift card... How long does TD hold payment authorization charges for canceled orders? I contacted the merchant and they said that was the problem, since their records indicate I wasn't charged for the purchase.

Emma, New York
January 20, 2015 02:45:54 PM

3 Responses

In reply to Emma, New York

Thanks for joining us here on TD Helps, Emma. We understand your concern and would be glad to discuss this with you. In general, if a merchant authorizes your card and you later cancel the transaction, this can create a temporary hold of those funds on your account. This should expire and allow you to access the funds again, which usually take about 3 business days for your gift card. As the hold time can vary depending on the merchant, we recommend giving us a call 24/7 at 888-294-2249, and a Specialist can confirm in better detail how long this process may take for you. Also, if you prefer to wait, to confirm that the funds have been returned to your account you can call our Gift Card Customer Service 24/7 at the number just mentioned to retrieve your gift card balance and check the recent transactions. If you've registered your card online, you can also log in at http://bit.ly/1dmtzim to make sure the authorization has expired. If you haven't yet registered your card, feel free to follow the above link, and enter the first six digits of your gift card to begin the process. Please note that your initial password will be the three-digit security code on the signature panel on the back of your card. Hope this information provides some help, Emma! Best of luck and have a great afternoon.

Kristen P, Mount Laurel
January 20, 2015 02:47:27 PM

In reply to Emma, New York

i need to cancel some orders on my account. that I did not order

sarah l, gainesville ,ga
June 16, 2017 10:07:07 AM

In reply to sarah l, gainesville ,ga

Glad you got in touch with us, Sarah. It sounds as though your situation may involve unauthorized activity. If this is the case, we ask that you contact us directly so we can take the necessary steps to protect your account. You can call a Banking Specialist 24/7 at 888-751-9000. Once connected, they will be glad to review your account and file the appropriate disputes for the unauthorized activity. We are available for help at any TD Store near you. Take a look at locations near you and their hours by visiting here: http://go.td.com/1f9DSJR. Our web page also offers a Security Center at: https://go.td.com/2qR2abh that we encourage you to visit for tips and tools on how to ensure safe, secure banking. Please know that we would like to assist you directly with your concerns; however, TD Helps is considered an unsecured forum. Because of this, we do not have access to account/personal information. We look forward to hearing from you, Sarah. Take care.

Megan K, Mount Laurel
June 16, 2017 10:07:29 AM

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