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I have an issue with payment holds. It is said the payment transaction from deposit card to credit card
should take 2 business days no more. Actually it takes a week.
And now my credit card has different balance on tdcardservices.com and onlinebanking.tdbank.com.
Which one of these web pages has the proper/recent balance?
February 2, 2017 10:40:25 AM
Saving & Managing Your Money
In reply to Ilya, Edison
We're sorry to hear that you're experiencing difficulty with your accounts, Ilya. We're happy to point you in the right direction.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 to speak with general Customer Service or contact our Credit Card Service team at 888-561-8861. You may also visit a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information helps, Ilya. Enjoy the rest of your day!
Shanika A, Mount Laurel
February 2, 2017 10:41:30 AM