Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Hello my TD Visa was compromised and needed to be cancelled for security reasons. I have not received a new replacement Visa yet, but a payment is due on the account. If I make a payment on my old (just cancelled) Visa will it be received? Or should I wait until I receive the new one and make the payment on the new number then?
October 16, 2017 05:10:07 PM
In reply to Lori, Toronto
Hi Lori! Thanks for reaching out to us.
Even while waiting for your new credit card, you'll want to make your payment by the due date to avoid a possible late fee.
To ensure your payment is credited properly, you have a couple of options. First, we recommend that you give our Credit Card Customer Service Team at 888-561-8861. We have representatives available 24 hours a day, 7 days a week that can help with taking your payment. If made prior to 5PM, it should be credited for the same day. If made after 5PM it should be credited for the following business day.
You may also make your payment at any local TD Bank Store. Just stop in to see us with your previous credit card number and we'd be happy to take your payment. To find a Store near you, please click here: https://go.td.com/1nq31dc. The payment should be credited to your account in 2 business days.
We hope this helps, Lori. If you have any additional questions, please don't hesitate to give us a call at the number above.
As we see that you're writing in to us from Toronto we want to provide you with contact information for Canada in case this is in regard to a credit card you hold with TD Canada Trust.
If this is the case, you can start by posing your question to our friends at TD Helps in Canada by clicking here: https://go.td.com/1QBOF4U. If you'd like to speak with a representative at TD Canada Trust directly, you can call their Credit Card Customer Service line at 800-983-8472. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We're certain they'll be able to give you any info you'll need about making your payment.
We hope you're having a great day, Lori!
Candice A, Mount Laurel
October 16, 2017 05:14:14 PM