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February 19, 2015 02:50:58 PM
1 person recommended this |
In reply to Andrew, Waretown
We're sorry to hear that your payment went to the wrong account, Andrew and we'd be happy to help point you in the right direction.
If you issued an incorrect payment via TD Bank Bill Pay, you may be able to cancel the payment if it has not already been sent or processed. To determine if your payment was already sent, you will first need to sign in to your account by visiting here: http://bit.ly/1eaISlq. After you're logged in, please select the Bill Pay tab. If your payment is still in the Pending status, it will be displayed on the right hand side of the page and you will have the option to cancel the payment.
If your payment was already sent and your Biller was issued a physical check which has not yet been presented for payment, you are welcome to place a stop payment on the check through Online Banking. To do so, you will need the check number. Next please click on the Customer Service tab and then Stop Payment. If you have any trouble placing a Stop Payment or if you are unsure of the check number, you are welcome to contact us directly for assistance. You may do so 24/7 by dialing 800-493-7562, by visiting a TD Store during lobby hours or sending a secure message. To send a secure message, please select "Send a message," which is located underneath the Message Center on the left hand side of the page For Store hours and locations near you please visit http://bit.ly/TDStores.
If the payment was issued via physical check and it was already processed or it was an electronic payment, we recommend contacting your payee directly to address the situation.
We hope this helps, Andrew and have a good afternoon.
Megan K, Mount Laurel
February 19, 2015 02:51:32 PM