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Can this help?
April 17, 2015 10:34:13 AM
In reply to James, Everett
Happy Friday and thanks for getting in touch with us today, James! We're glad to provide some direction for assistance with your payment.
Please understand that even though we would like to help you here, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, we ask that you connect with us using any of the following methods. First, you can contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to review the payment with you. If this happens to be for a payment issued using TD Bank Bill Pay, kindly call our Tech Support Specialists instead at 800-493-7562, 24/7.
Additionally, you may visit any TD Bank Store for assistance in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you are enrolled in Online Banking for your account, you can also send us a Secure Message for assistance with the payment. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this will help, James and we look forward to hearing from you soon!
Kristen P, Mount Laurel
April 17, 2015 10:35:30 AM