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Can you scan and email a payoff request letter or does it have to be faxed?
June 17, 2015 08:04:40 AM
In reply to Megan, Hingham
Thanks for joining us on TD Helps, Megan.
If you use Online Banking, you may send a request for your payoff via secure message and we will be happy to reply in writing. Please note that secure message will not have an area to attach a letter, however you can simply type into the message what you are looking for and we'll get back to you. Once you're logged in here: http://bit.ly/1eaISlq to send the message, please click the Customer Service tab and then click on Send a Message for assistance with your inquiry. If you're not yet enrolled and have a TD Bank Visa Debit card and Social Security number, you may sign up here: http://bit.ly/1lU2qfY. If your loan is the only account you have with TD Bank at this time, a friendly Banking Specialist can enroll your account 24/7 at 800-937-5020.
Another easy way to obtain a payoff for your Consumer Loan is to contact a dedicated Financial Solutions Group Specialist at the number provided above. During your call, our Specialists can let you know the figure and answer any additional questions you may have. If you'd like to have the payoff quote in a document form, one of our Specialists can have this sent to your address on file, or you may send us a fax request to our Payoff Department at 207-755-4245.
Please also feel free to stop in at any convenient TD Bank Store location near you. A listing can be found at http://bit.ly/TDStores where we would be happy to help! Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information to do so from here.
Just in case you're in need of a payoff for an auto loan and this is held through TD Auto Finance, please contact a TD Auto Finance Representative. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 800-556-8172 to help you.
Hope this is helpful, Megan and enjoy your evening.
Colleen B, Mount Laurel
June 17, 2015 08:05:21 AM