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I am dealing with a client that asked me to obtain a payoff for her home equity line account.
What is needed for me to obtain the balance and per diem for her account?
July 30, 2015 02:21:22 PM
In reply to Michael, Wellesley
Thanks for reaching us on TD Helps, Michael. We'd be glad to help.
If you're interested in obtaining a payoff quote for our mutual customer's account, you may fax the request as well as his authorization to our Payoff Department at 207-755-4245.
In your payoff request, you'll want to include the following information:
-The account number for which you request the payoff
-Your return contact information, such as a fax number or address for the response (your preference)
If our customer is also including his authorization, she'll want to provide this info on the fax:
-Her account number
-Her authorization for the release of information and any specific information she would like released to you
For any questions either of you may have, feel free to give one of our Financial Solutions Group Specialists a call 24/7, at 800-937-5020. For Home Equity Products, please use Option 1. We're also available for you at our Stores and a listing can be found at http://bit.ly/TDStores.
We hope this helps, Michael and have a good day.
Megan K, Mount Laurel
July 30, 2015 02:22:00 PM
1 person recommended this
In reply to Megan, Mount Laurel
Hello, i have been sending a fax to the fax number above and it keeps coming back rendering error. Please let me know if there is another fax number or email where i can send request for payoff for a HELOC
October 5, 2017 01:46:30 PM
In reply to Lisa, Philadelphia
Thanks for joining the conversation, Lisa.
We have reached out to the appropriate business line regarding this fax number, and confirmed no known issues.
We recommend attempting to utilize the above mentioned number to send your payoff for your Home Equity Line of Credit.
If you are still experiencing issues, we recommend speaking with a Financial Solutions Group Specialists a call 24/7, at 800-937-5020.
You may also visit your local TD Bank Store for further assistance. To take a look at TD Stores and their hours please visit http://go.td.com/1f9DSJR.
We hope this helps, Lisa.
Alara B, Mount Laurel
October 5, 2017 01:48:18 PM