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I cancelled orders from Amazon last night and they never charged me because they never shipped the items. That was last night. Today, I still have the pending statements on my balance. Any way that can be cleared up right now?
December 24, 2014 02:57:54 PM
In reply to George, Queens
We appreciate the visit, George. We understand your concerns and would be happy to help point you in the right direction for further assistance.
If this transaction is still currently pending, you may request to have the funds released. The vendor would need to fax a letter to us on their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from a representative expressing that they authorize the hold to be released.
However, if the transaction has already been posted to your account, we recommend contacting the merchant directly to request a stop or cancellation.
You may also stop by and visit us during lobby hours at any local TD Store. For lobby hours and locations of TD Stores near you please visit http://bit.ly/TDStores. If you have any concerns, please do not hesitate to call us at 888-751-9000, available 24/7.
Please let us know if you have any other questions, George. Have a good day!
Yen D, Mount Laurel
December 24, 2014 03:06:01 PM