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When are the penny arcades going to be working again?
Matt, New York
May 26, 2016 12:21:16 PM
23 people recommended this |
In reply to Matt, New York
Welcome to the TD Helps Community, Matt.
We've decided to retire our Penny coin-counting machines. After extensive consideration, we made the difficult decision to retire Penny, since we were concerned that we couldn't ensure a consistently great experience.
We will gladly accept pre-rolled coins for deposit from our customers and offer free coin wrappers at your local TD Store. For TD locations near you, please visit http://go.td.com/1f9DSJR.
We appreciate your visit, Matt and take care!
Alara B, Mount Laurel
May 26, 2016 12:21:40 PM
3 people recommended this
In reply to Alara, Mount Laurel
I really wish you would reconsider your decision. It was a great time to save up some coins without having to roll them up. It was a great tool for kids to save a little change and get a great reward at the end. Please
May 26, 2016 10:00:10 PM
20 people recommended this
In reply to Stan, Mahwah
Thanks for sharing your thoughts with us on TD Helps. Stan.
We share your disappointment. We're going to miss her as well. At TD Bank, we are committed to identifying convenient, alternative coin-counting solutions for our Customers. We plan to launch a digital educational experience for children later in the year. Stay tuned!
We're always here to help, feel free to reach out to us if you have any further questions! Take care.
Shanika A, Mount Laurel
May 26, 2016 10:00:54 PM
1 person recommended this
Regarding the retirement of the Penny coin-counting machines, is that effective immediately or for a specific date in the future? Thanks.
May 31, 2016 09:39:23 AM
In reply to Howard, Bronx
Thank you for reaching out to us on TD Helps, Howard. We'll be happy to point you in the right direction.
We recommend reaching out to your TD Bank Store location for more information regarding reimbursement. For TD locations near you, please visit http://go.td.com/1f9DSJR.
Please let us know if you have any other questions, we're here to help, Howard!
Kris M, Mt. Laurel
May 31, 2016 09:42:09 AM
In reply to Shanika, Mount Laurel
Would you please identify some convenient, alternative coin-counting solutions for me? I specifically choose TD Bank for the Penny Arcade machines. Pre-rolling coins is a time consuming and frankly annoying task I was glad to see the end of. I just don't have the time of the patience to go back to that. I don't want to use CoinStar because of the fee. But, if there's no better alternative, then that's what I'll have to do. If course that means I won't need my TD Bank account anymore. But, as I'm only keeping the bare minimum in there so I can use the Penny Arcade machines without a fee, I'm sure that you'll actually be glad to close my account. I'm sure it's costing you more than it's worth to maintain it.
Pete, Clementon, NJ
June 16, 2016 10:01:33 AM
15 people recommended this
In reply to Pete, Clementon, NJ
Thanks for reaching out to us on TD Helps, Pete. We share your disappointment. We're going to miss Penny as well.
We've decided to retire our Penny coin-counting machines since, with thousands of people using Penny each day, it is difficult to ensure a consistently great customer experience. We apologize for the confusion. At TD Bank, we are committed to identifying convenient, alternative coin-counting solutions for our Customers. We will gladly accept pre-rolled coins for deposit from our customers and offer free coin wrappers.
If coin wrapping is not something that you'd be interested in, we recommend checking with your local TD Bank Store location for more options. For a list of the Store locations, hours and telephone numbers, please visit here: http://go.td.com/1f9DSJR.
If you have any additional questions for us, please feel free to reach out to our 24/7 Banking Specialists directly at 888-751-9000.
We'd hate to see you go, Pete. Let us know if you have any other questions.
Kris M, Mt. Laurel
June 16, 2016 10:02:31 AM
TD Bank's minimums are a whole lot better than other banks. My husband has his accounts at Bank of America and his savings account minimum is $2,000 compared to mine at TD, which is $300. I have several accounts with TD Bank and every time I have had an issue, including my checking account being hacked through my debit card, their customer service has always been helpful and even refunded my money that was withdrawn without my knowledge. All I have to say is good luck finding a better bank, Pete.
Kelly, Patchogue, NY
June 17, 2016 11:49:11 AM