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We applied for a home equity loan in April 2015. We have given the information required many times. We have been told we are preapproved and we said okay to a slightly lower amount of loan based on appraisal. We can't reach anyone to talk about progress of loan or when we can expect closing to take place. The home in is eastern NC, the loan processing seems to be taking place in SC. Is thre a phone number for a manager in SC who can look up our loan and tell us what is happening? We got a letter stating if we didn't close by June 14th our appliactio would be too old? We ahve no idea what is going on. Help Please!
G.A., New Bern
July 9, 2015 05:26:16 PM
In reply to G.A., New Bern
We understand your concern and we'd be glad to point you in the right direction.
You are able to call our Financial Solutions Group Specialists 24/7 by dialing 800-937-5020. They would be happy to provide a general update as well as provide additional contact information in regards to your concerns.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
July 9, 2015 05:27:11 PM