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please cancel my debit card XXXX and deny any withdraws my # was stolen. Lynn
January 6, 2018 08:44:01 AM
In reply to Lynn, Philadelphia
We're so sorry to hear that your TD Bank Debit Card may have been stolen, Lynn, and we appreciate you coming to TD Helps for assistance.
We'll be happy to point you in the right direction.
Before we begin, we'd first like to take a moment to explain in further detail that while we'd like to assist you directly with your debit card, please understand that TD Helps is not considered a secure forum of contact. Because of this, unfortunately, we are unable to access your account or personal information, and so that we may better assist, we'd like to recommend that you connect with us as soon as possible so that we may close your compromised debit card to prevent further fraudulent transactions from being debited.
You have a couple different options when looking to do so, and we'll be happy to provide you with all the options available to you so that you may choose the one that is most convenient for you.
We'd first like to recommend that you dial 1-888-751-9000 to speak with one of our knowledgeable Banking Specialist. For your convenience, our Specialists are here to help 24 hours a day, 7 days a week. You would also have the option of visiting a TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we couldn’t assist you directly, but we look forward to hearing from you soon, Lynn.
Take care, and enjoy your weekend.
Brittany M, Mount Laurel
January 6, 2018 08:44:31 AM
In reply to Brittany, Mount Laurel
my wallet was last in my vehicle and is gone
I need to stop my card asap
my email messed up
scott, merritt island
January 11, 2018 07:36:16 AM
In reply to scott, merritt island
We're sorry to hear about this, Scott.
The information Brittany provides above is still accurate. We encourage you to review this information and follow the steps she provides in her response.
If you're referring to a credit card, please reach us 24/7 at 888-561-8861.
We look forward to hearing from you to discuss your account, Scott. Have a good morning.
Megan K, Mount Laurel
January 11, 2018 07:36:30 AM