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A merchant sent a fax to reverse a charge of $816.50. The charge came off within 2 hours, but was put back on and the $ was again taken out of my account because the merchant didn't reverse it in his machine. Now I have to wait at least two weeks to get this money back into my account.
Keithe, New York City
April 22, 2015 10:33:13 AM
In reply to Keithe, New York City
Hi Keithe, thank you for reaching out to TD Helps with your question. We're sorry to hear that you're having some difficulties with obtaining a refund from a canceled transaction.
We recommend first reaching out to the merchant directly for a refund. If they're unable to honor your request, please feel free to contact one of our Banking Specialist 24/7 at 888-751-9000, after proper account verification, we can file a merchant dispute while you're on the phone with us. You may also visit any TD Bank Store, during lobby hours for further assistance. For a listing of TD Bank Stores, please look here: http://bit.ly/TDStores. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If the transaction in question was made by using your TD Visa Credit Card, please contact our 24/7 TD Card Services at 888-561-8861 to speak with a TD Credit Card Customer Service Representative directly.
Good luck to you, Keithe and hope it can be resolved as soon as possible. Have a good day!
LiShu R, Mount Laurel
April 22, 2015 10:35:46 AM