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March 15, 2015 07:27:53 PM
In reply to javier, miami
Good of you to stop by TD Helps, Javier! We'll be glad to provide the ways that you can obtain your online banking credentials.
If you know your current login credentials for your personal TD Bank Online Banking account, you'll be able to reset this information after you log in. Please log in here: http://bit.ly/1eaISlq and once you have done so, click on the Customer Service tab at the top right. The second link there will be able to help you; please click on Change Password to complete an update.
If you're unsure of your password, don't worry; we still have plenty of options for you. If you remember your User Name and have a Social Security number, you'll be able to reset your password yourself. Please start here: http://bit.ly/1eaISlq. Then, please click the Trouble Logging In link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password.
If you are referring to a TD Bank Go Card, click here: http://bit.ly/1qcR0B0 to change your password. If you have any questions, please contact our 24/7 Customer Service line at 855-219-8050.
If you are referring to a TD Bank credit card, you can contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
If you should have any further difficulties, feel free to give us a call 24/7 at 888-751-9000 or visit us at any TD Bank location during lobby hours. Click here: http://bit.ly/TDStores to find a TD Bank near you. In case you're a BusinessDirect user, reach us 24/7 at 800-493-7562, using Option 2.
Please let us know if you have any questions and enjoy the rest of your Sunday, Javier!
Katherine G, Mount Laurel
March 15, 2015 07:29:16 PM
In reply to Katherine, Mount Laurel
forget my password to my acc.
renee, upper darby
June 18, 2015 02:16:27 PM
In reply to renee, upper darby
We're sorry to hear that you've forgotten your password, Renee. We'd be glad to help you recover this information.
You are able to reset your password by visiting the log in page for Online Banking here: http://bit.ly/1eaISlq. Beneath the password field is a link called "Forgot your password?" By selecting the link, you will be asked to select your account type, enter your user name and the last four digits of your Social Security Number. Next, you will be asked to answer 2 security questions. Once complete, Online Banking will prompt you to create a new password!
If you have any trouble resetting your password or you've been locked out of your online account, we ask that you contact us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to help you regain access to your account.
If you are having trouble with logging in to BusinessDirect, we ask that you call us 24/7 by dialing 800-493-7562 or visit any TD Store during lobby hours.
Similarly, you are able to visit any TD Store during lobby hours for assistance. To take a look at TD Stores near you and their hours please visit http://bit.ly/TDStores.
We hope this helps, Renee and have a good day.
Megan K, Mount Laurel
June 18, 2015 02:17:15 PM