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June 1, 2015 02:32:58 PM
In reply to Tracy, Middletown
Thank you for joining us on TD Helps, Tracy. We'd be happy to help.
While we don't currently have any Store locations in Georgia, we have made it easier than ever to do your banking no matter where you are. For our current TD Stores, please check out: http://bit.ly/TDStores.
As a TD Customer, if you ever need help with your accounts, we are available to you 24/7. You may contact us 24/7 by dialing 888-751-9000. By using this line, you have the option to use our automated system by following the voice prompts or speaking to a life Representative by selecting option 0.
The first time you call the new system at 888-751-9000, it will prompt you to enter either your account number or your TD Bank VISA Debit Card number. After that, it will ask you to confirm the last 4 digits of your Social Security Number. After entering your SSN upon first use, the system will then ask you to create a unique 4 digit Phone Code to use for future access through the IVR system. This Phone Code will replace your old Bank-by-Phone PIN and is independent of the PIN# associated with your VISA Debit Card. Some tips to remember when creating this Phone Code:
- Create something unique that will be hard for others to guess
- Choose numbers that you can remember, but do not easily relate back to you (i.e. birthdates, addresses, phone numbers, etc.)
- You should not continue to use the last 4 digits of your SSN
- We recommend *not* using the same code as your Debit Card PIN Number to prevent unauthorized access.
Additionally, you could also send us a secure message if you are unable to connect with us via the telephone. To send a secure message, you must first be logged on to your Online Banking. On the left hand side, you should see and option to "Send a Secure Message" located in the “Message Center.''
Our Online Banking and Mobile Banking make it easier to maintain your account wherever you are. If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists.
Once you are signed up for Online Banking, you can then take advantage of our Mobile Banking. Click here: http://bit.ly/1opBqUt to download the mobile app. Please note that the Mobile Banking app is available for iPhones, Android and Blackberry phones at this time. Again, if you have any issues with the Mobile Banking app or need assistance logging in, please contact our Banking Specialists at the telephone number listed above.
Also, if you have been a TD Customer for longer than 90 days and have an iPhone or Android device with a camera you will be able to make a check deposit through our Mobile App. For more information on our Mobile Deposit feature, take a look here: http://bit.ly/1ff8byL for the Mobile Deposit Addendum and also here: http://bit.ly/1e3jiYF for Frequently Asked Questions (FAQs) on TD Bank Mobile Deposits. Please note, limits do apply and the $100 same day availability for deposits does not apply to Mobile Deposits. For more information on funds availability and deposits that may be applied for longer delays, please take a look here for our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (pg. 38 -41).
Another option we'd like to mention is our bank by mail! You can send a check by mailing it to the following address: TD Bank, N.A. ME2-001-033 P.O. Box Number 1190 Lewiston, ME 04243. Please be sure to clearly write your account number and the words; “For Deposit Only” on the back of your check. We check our P.O. Box daily and transactions will be posted on the day they are received. Please also note that TD Bank is not responsible for items lost in the mail.
Like any other deposits, a few simple guidelines apply:
- Cash should not be sent through the mail.
- Payee of the check and name on account should be the same.
- Checks should be endorsed (and restricted for deposit only).
As you've mentioned that you'll be moving to Georgia as well, we recommend updating your address. For a personal account, to update this information, you may contact us 24/7 via phone at 888-751-9000 to speak with a Banking Specialist.
You may also log in to your TD Bank Online Banking account here: http://bit.ly/1eaISlq to update your address. After logging in, please visit the Customer Service tab and click on the Change Address, Phone, Email Address link to send your new contact information.
Another option would be changing your address via mail. Feel free to mail a request to:
TD Bank, NA, 6000 Atrium Way, Mt Laurel, NJ 08054, Mail Stop # NJ5-002-215
As always, you may also change your address by visiting a local TD Bank Store during lobby hours. If you will be visiting a location, please make sure to bring a Valid Photo ID (Driver's License, State issued photo ID, Passport, etc.) and proof of address such as a phone or utilities bill.
We hope this helps, Tracy and have a good afternoon. Good luck with your move!
Megan K, Mount Laurel
June 1, 2015 02:34:00 PM
In reply to Megan, Mount Laurel
Thank you that was actually pretty helpful - I forgot about using my iPhone - most of my deposits are online but I need to have an option just in case also there are td banks in SC about 40 min away if I really needed one -- I will change my address when I move do I need to be concerned about having a local routing number?
June 2, 2015 08:56:15 AM
Thank you for checking out TD Helps today, Tracy. We'd be glad to assist you in finding your routing number.
The routing number for your account is selected based on the area where you originally opened your account.
For a list of our routing numbers by state, please visit: http://bit.ly/1cmRPoF. If you are searching for the routing number for your checking account, you can also find that number on the bottom left side of your check.
If you are unsure of the location your account was opened in, please contact us 24/7 at 888-751-9000 so we can provide you the routing number. You are always welcome to visit us at a TD Bank store near you to get this information as well; please see: http://bit.ly/TDStores for our location finder.
We hope this information was helpful to you, Tracy. Visit anytime and have a great day!
Brian M., Mount Laurel
June 2, 2015 08:57:17 AM