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I´m afraid this could have been a scam. I need my money reverted back to my account.
Carolina, New York
October 27, 2014 04:16:50 PM
In reply to Carolina, New York
Thanks for visiting TD Helps with your question, Carolina.
We are sorry to hear of any trouble with your account, especially while you are abroad.
To best assist you, we ask that you contact us as soon as possible by phone. From outside of the United States, please call on 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience and account security, our Representatives are available for you 24/7.
From your current location, you may also have the option to send us a Secured Message. If you're enrolled in Online Banking, you're able to send us a Secured Message after logging in so that we can review your account and assist you quickly. To do so, please log in at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your message and a knowledgeable Representative will respond shortly.
Depending on the types of transactions which may be unauthorized, we have several types of ways to assist you in recovering your funds. We'll need to review your account with you to make this determination, and once that occurs we'll be able to further advise and assist you. When you return, should you need to reach us please give one of our Banking Specialists a call 24/7 at 888-751-9000, or visit a TD Bank Store for assistance, and please find a location here: http://bit.ly/TDStores.
Again Carolina, we are sorry that this has happened while you are overseas, but be assured that we will do everything possible to help you. Let us know of any other questions, and take care.
Katherine G, Mount Laurel
October 27, 2014 08:39:03 PM