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May 4, 2015 01:58:28 PM
2 people recommended this |
In reply to Deborah, Devon
Thank you for reaching us on TD Helps, Deborah. We'd be happy to help you change your user name.
To change your user name, first you'll want to log into your Online Banking account. Feel free to click here to http://bit.ly/1eaISlq to log into your account(s). Once you are logged in you will want to click on the tab on the far right that says “Customer Service." After you've clicked onto "Change User Name," you'll have the option to do so.
Here are important tips when changing your user name:
- Each user name must be unique. If your ideal user name has already been taken, you will need to modify your wanted user name
- Must consist of 6 to 32 letters and numbers, with no spaces
- Must contain at least one letter and one number
- Can contain any of these special characters / \ ( ) % - ; | # + = @ . _
- Stay away from using easy-to-get information (mother’s maiden name, birth date, etc.)
- Select a user name that is not similar to your password
If you have difficulty changing your user name or if you're unable to log in to your Online Banking account at this time, we recommend you call us 24/7 at 888-751-9000 and we'll be happy to help you change it. You are also welcome to visit any TD Store during lobby hours for help. To take a look at Store locations near you and their hours please visit http://bit.ly/TDStores.
We hope this helps, Deborah and have good day.
Megan K, Mount Laurel
May 4, 2015 02:05:23 PM
I forgot my user Id, and password
May 5, 2015 04:50:24 PM
In reply to Israel, Waldorf
Thanks for stopping by TD Helps, Israel.
To best assist you with your Online Banking, we ask that you connect with us directly 24/7 at 888-751-9000 who can assist you with accessing your Online Banking User Name and Password after proper account verification. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
If you'd like, you also have the option to stop in at your local TD Bank Store during normal lobby hours, where a Representative will be able to help you. Please visit http://bit.ly/TDStores for locations and hours near you.
If you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
For additional support on other Online Banking platforms, such as, Mortgage Documents, etc. please contact us 24/7 at 888-751-9000.
We hope this helps and have a great day.
Justin B, Mount Laurel
May 5, 2015 04:52:49 PM