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to be excessively high when computing the total bill in some retailers. Declines seem to be happening when money is in my account.
Patrice, Washington DC
July 27, 2015 05:04:44 PM
In reply to Patrice, Washington DC
Hi there Patrice,
Good to have you with us and we appreciate you getting in touch with us about your account.
We apologize to hear about any recent confusion or troubles you're having here. To see what might be happening, we ask that you get in touch with us directly. We apologize that we don't have access to your personal account info from here, as TD Helps is an unsecured forum.
First, you are welcome to give one of our Banking Specialists a call. For your convenience, we are available 24/7 at 888-751-9000 and we can review your account in better detail with you at that time.
You're also welcome to send us a Secure Message, so we can look into this further for you. To do so, please log in at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your inquiry with specific details about the transactions you're questioning and a friendly Representative will respond shortly.
Or, if you'll be nearby one of our Stores, feel free to stop in during our extended lobby hours. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
We hope this will help, Patrice.
All the best and we'll chat with you again soon!
Kristen P, Mount Laurel
July 27, 2015 05:05:36 PM