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I recently opened up a TD checking and savings account. On January 17th I visited two TD Banks and to my surprise the receipts were dated for 1/19. My concern is, how am I supposed to trust a bank with my money if the people working there can not get a simple date correct?
Tabitha, New York
January 20, 2016 07:39:37 AM
In reply to Tabitha, New York
We understand your concern, Tabitha and we apologize for any confusion.
First and foremost, welcome to the TD Family! Based on your questions and concerns, we would like to take the opportunity to clear up any confusion.
Please know that on Friday at the close of business (8PM) to Monday at the close of business (8PM), we and all banks process transactions on the Monday's business date as the Federal Reserve is closed over the weekend. The only exceptions are Federal Holidays that fall on Monday. If you were to make a transaction, like the deposit you mentioned in your concerns, the date reflected on your receipt and statement will show the business day we're working on.
If you would like to learn more about our Personal Account Agreement and how our accounts work at TD, please visit here: http://bit.ly/1kb17UQ.
If you have any account specific questions, we ask that you contact us 24/7 by dialing 888-751-9000 or visit any TD Store. To take a look at TD Stores and their hours please visit http://bit.ly/TDStores.
We hope this clears things up, Tabitha and have a good day.
Megan K, Mount Laurel
January 20, 2016 07:40:31 AM