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My husband spelled the answer for the security question wrong, the question was name of road I grow on. Please be kind to open my on line banking facilities.
M D Carmen, Palm Bay
December 23, 2014 08:11:32 PM
In reply to M D Carmen, Palm Bay
Thanks for reaching out to us on TD Helps, M D Carmen! We're sorry for any difficulties that you are having with your online banking and we'll be glad to provide some assistance to you.
We'd like to take this opportunity to let you know that if your security questions are answered incorrectly three times, your online banking will be locked and a Banking Specialists will need to unlock it for you. You may reach out to our Specialists 24/7 at 888-751-9000 or by visiting any TD Bank location during lobby hours. Once your account information is verified, our Specialists will be able to unlock your account. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
Just as a reminder, your security questions are format sensitive. For example, if your answer was originally "New York" and you're now entering "NYC" it will not recognize it as the same answer. Feel free to visit http://bit.ly/1n0bbFK for tips on remembering your security questions.
We hope this helps and feel free to let us know if you have any additional questions, M D Carmen!
Katherine G, Mount Laurel
December 23, 2014 08:13:35 PM