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I purchased Nike shoes online last night & used my debit card (charge is pending). I now am thinking the shipper is overseas. I'm a bit concerned that the shoes may be fake or not arrive in a timely manner. Is it possible for TD bank to stop this transaction?
Mary Bess, Ridgeway
December 7, 2016 01:05:13 PM
In reply to Mary Bess, Ridgeway
Thanks for contacting us here at TD Helps today, Mary Bess. This is a great question, and we'll be happy to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Thanks again for contacting TD Helps, Mary Bess, and we hope you have a great day.
Customer Service Team, Mount Laurel
December 7, 2016 01:06:24 PM