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On March 5th, I went to TD Bank in Freehold, NJ. I got a cheque for $250. I asked a women to withdraw $150 and to put $100 into my account. She checked my ID, took my card, did something on the computer, and gave me $150. I didn't ask my balance statement because I was in rush. In the evening I checked my account and I didn't find my $100 that should be on it. I thought she might probably misunderstood something, but still no any transactions and no cheque. what can I do?
March 7, 2016 11:23:09 AM
In reply to Elvira, Howell
We understand your concern, Elvira and we'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://bit.ly/TDStores.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Elvira and have a good day.
Megan K, Mount Laurel
March 7, 2016 11:23:20 AM